Terms and Conditions

1. General

Age of Admittance

*2 to 5 years of age. (*2 years and 9 months)

Hours of Opening

The Nursery & Pre-school is open Monday to Friday from 09:00am to 3:00pm, 38 weeks a year term time, excluding bank holidays and school holidays. (8am – 9am is an early wraparound care session).  We also offer a lates facility; 3pm - 5pm by agreement.

Settling In

It is our aim to allow all children time for settling in, so that the child can form relationships with the nursery team and become familiar within the nursery surroundings. Each child’s needs differ so the length of time for settling in varies from child to child, this will be discussed with families.

Changes

We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online.

Change of Details

You must immediately inform us of any changes to your registration details. 

Court order

You must inform us if your child is the subject of a court order and provide us with a copy of such order on request. 

Nappies

We do not provide nappies or any additional nappy changing materials.  We ask parents to supply these.

Off Premises Visits

Staff may occasionally take the children for walks or visits off premises during their sessions in accordance with statutory staffing requirements and parental consent being obtained.

Mobile Phone

To ensure the safety and wellbeing of all children who attend our Nursery and Pre-school we enforce a no personal mobile phone usage within our settings. Should you be on your personal mobile phone as you arrive at the nursery can we please ask that you conclude your phone call before entering the premises.

Equal Opportunities

We are equal opportunities organisation, which makes decisions without regard to race, colour, sex, religion, national origin, age, disability, marital status or sex change status or any other factor protected by law.

Nursery and pre School Closure

The Nursery and Pre School is closed on public Bank Holidays, during school holidays and non-teaching days.
Term dates are available via our website www.dunalley.gloucs.sch.uk

 

If the Nursery and Pre-school has to close or we take the decision to close due to events or circumstances which are outside our control, we shall be under no obligation to provide alternative childcare facilities to you.

If the closure exceeds 3 days in duration (excluding any days when the Nursery and Pre School would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days, unless you are in receipt of funded hours.

Complaints or Concerns

If you have a concern or complaint, please speak to the Nursery Manager in the first instance. If these concerns have not been resolved to your satisfaction, please follow our complaints procedure, available on our website: www.dunalley.gloucs.sch.uk.

Employment or Solicitation of Staff

If, during this childcare contract and for a period of 6 months after the termination of this contract, you (directly or indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child under this contract then you will be liable to pay and you will be invoiced a fee of £2,000.00 as payment to us recruiting and training a suitable replacement member of staff.

 2. Medical

Emergency Treatment

Any child who attends Nursery and Pre-school and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.

Any emergency treatment or medical advice will be permitted unless a parent states in writing otherwise. The Nursery and Pre-school does not accept any responsibility for treatment given against parent's wishes if we have not been informed otherwise.

Procedures

All Parents will be informed and required to sign an accident form. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.

Sickness

The Nursery and Pre-school will make every effort to notify parents should their child become ill at the setting.
Senior staff reserves the right to remove the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to.

Contagious Disease

For the benefit of the other children in the Nursery and Pre-school, you must not allow your child to attend the Nursery and Pre-school if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the nursery.

COVID 19 –

If a family member or the child is showing symptoms of Coronavirus or if your child is suffering from a doubtful rash, sore throat, discharge from the eyes, nose, diarrhoea, sickness or vomiting or any similar symptoms; please keep the child at home until the doctor has certified that the symptoms have disappeared.

You must inform us immediately if you, a family member or your child is diagnosed with Coronavirus or if your child has any allergy or intolerance.

Antibiotics

If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with authorisation from their parent. All antibiotics must be prescribed by a doctor.

3. Child Protection

Child Protection

Any child who attends the Nursery and Pre-school, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background has a right to protection from neglect, physical, sexual or any other abuse and it is our priority to keep children safe from harm whilst in our care.

The Nursery and Pre-school adopts the school’s written policy on Child protection which is available here or via our website www.dunalley.gloucs.sch.uk

Delivery of children                                                                                                                                                            
Children should be delivered by parents/carers into the care of a Nursery and Pre-school staff member and their attendance registered.

Collection of Children

Children will not be released into the care of anyone other than those named on the childcare registration form unless authorised by the parents personally, by telephone or in writing. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care.

In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.

You are required to inform us immediately if you are unable to collect your child from Nursery and Pre School by the official collection time. All collections must be by an adult over 18 years of age.

Social Services

It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.

Behaviour Management

Our Positive Behaviour Policy is available here or via our website www.dunalley.gloucs.sch.uk.  The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery and Pre School.

4. Property and Premises

Personal Property

The Nursery and Pre-school does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents.

Clothing

Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to the weather conditions. Please discourage your child from bringing items of value to the Nursery and Pre-school. Please provide a spare set of clothing for your child in case of an accident or the need for change of clothing

5. Food and Drink

Water

Fresh drinking water is available to all children throughout the day.

For the older children water is available for them to help themselves when thirsty, this promotes independence and self-help skills. For the younger children water will be available and offered throughout the day alongside designated snack and meal times in either beakers or cups depending upon the age and stage of development of the children.

All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.

Meals & Snacks

We provide a healthy mid-morning snack following guidance from the children’s food trust, this will be subject to a monthly charge of £4.

Children staying for lunch can bring in their own healthy packed lunch, more information about healthy lunchboxes can be found here.  School meals at a charge of £2.38 are available for children staying all day (price as at April 2023).

Nut Allergy

As the number of children with nut allergies is increasing with parental support we aim to endeavour to keep the nursery NUT FREE. Parents are requested not to send food or empty food packaging materials into the nursery.

6. Fees 

Schedule of Fees

Fees are calculated on a 38-week booking pattern. The current schedule of fees is set out below.

Absence

Fees remain payable for periods of absence (holidays and sickness) as the child's place is kept open and staff and associated costs continue to accumulate and be met by the Nursery and Pre-school.

Registration Fee

We charge a non-refundable registration fee of £50 to reserve your childcare place and to cover all administrative and settling in costs.

Late Collection

Whilst we understand that on the odd occasion parents and carers may be late due to unforeseen circumstances persistent late collection will result in a late collection fee of £30.

Confirmation of Your Childcare Place

We will confirm your childcare place subject to childcare place availability.

Free Childcare Hours

Free childcare is available for all 3 and 4-year-old children, regardless of parental income, from the term AFTER a child's 3rd birthday.

3 and 4-year-old children will be entitled to 15 hours per week with an addition 15 hours a week available subject to eligibility. If you choose to access any additional child care hours, these will be charged for these. Please enquire with a staff member about funded places for children aged 2-years 9 months.

7. Booking Patterns - Booking patterns are available on a 38-week term time only basis

Sessions

Various sessions are available and calculated as stated in the table below:

For children under 3 years of age:

(We do not have the provision for children less than 3 years old to have lunch at nursery)

Afternoons                                                                           

12.00pm-3.00pm

£23.00

 

For children aged 3 years of age or over:

Morning                                                                               

9.00am-12.00pm

£20.00

Afternoons                                                                           

12.00pm-3.00pm

£20.00

All Day

9.00am – 3.00pm

£40.00

 

 

Changes to your Booking Pattern

To increase your booking pattern, we require 24 hours' notice subject to availability.

The swapping of sessions is ONLY permitted on a permanent basis.

To decrease your booking pattern, you must provide us with thirty (30) days' notice in writing or by email to the Nursery Manager.

Should insufficient notice be given then you will be invoiced for the full childcare fees for thirty (30) days' notice from the date of any change as if the hours had not decreased.

Additional Sessions

If additional days have been booked, these will be invoiced on the following months invoice. If you book and then cancel you will still be charged for the day/session booked

8. Payment of Fees

Fees are due upon receipt of your invoice and payable within 7 days of the invoice date.

We accept payments by standing order, online payment methods or childcare vouchers.

Childcare Voucher Payments                                                                                                                                                     The voucher company pays the nursery directly and we accept payment by most voucher companies in the UK.

Please ensure all voucher payments are made before the 7th of each month as a late voucher payment may be charged.

9. Cancellation

Termination of Contract

If you no longer wish to maintain your child's place at the Nursery and Pre-school you will be required to give thirty (30) days' notice in writing or by email to the Nursery Manager. We reserve the right to exclude a child from Nursery and Pre-school for any breach of the childcare contract. We may terminate your childcare contract if your child’s behaviour at the Nursery and Pre-school is deemed by us to be unacceptable or endanger the safety and well-being of other children at the Nursery and Pre-school.

10. Positive Relationships 

Key person system

Our staff work positively towards developing a working partnership with families. Our staff and pupils have the right to work and learn in a safe and supportive environment.

We provide clear guidelines for the management of unwanted behaviour.

Our families also have access to our school family support worker. Our Nursery and Pre-school/School Transition Policies includes opportunities for us to welcome families to our community through a variety of ways.

Zero Tolerance                                                                                                                                                              
Any parent behaving unlawfully will be reported to the police. Governors will actively seek the maximum penalties available by law.

11. Non-Payment of Fees

If the payment of Nursery and Pre-school fees is outstanding for more than 14 days after the 7th of the month this will result in the termination of your childcare contract and the loss of your childcare place. (Unless prior agreement has been made with the nursery management).

Upon termination of this contract the child shall not be permitted entry to the Nursery and Pre-school. This shall be regarded as a formal demand for all outstanding monies and we will issue a final invoice and pass this to a debt collection agency for full recovery. In addition, you will be liable for all associated debt collection fees and court costs.

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